Civil Service Exam Reviewer Clerical Operations

Clerical Operations or Clerical Reasoning is also covered in the Civil Service Exam in the Philippines especially for the Sub-professional level. As a Career Service Professional, you should know the basic clerical work procedures and office jobs.

If you are familiar with the basic job descriptions and responsibilities of a clerk, you will surely enjoy this part of the exam.

You might be wondering how much of the exam has Clerical Operations questions. It’s not much but some questions in English such as filing up alphabetically, arranging chronological orders and office questions are related to Clerical Operations.

There is no need to tackle more about Clerical Reasoning. The best tip is to familiarize yourself in a real-time clerical workplace and you will surely get the correct answers in this quiz.

Again, the objective of this Online Reviewer is to pass the exam in one take. We don’t want you to have information overload. So relax and answer the following questions.

civil service exam clerical operations sample questions

Civil Service Exam Clerical Operations Questions:

1. Which department of an office is responsible for hiring new personnel?

  1. Office of the President
  2. Accounting Department
  3. Logistic and Supply
  4. Human Resource Department

2. Which computer program should you go if you want to email a company?

  1. Word
  2. Excel
  3. Outlook
  4. Powerpoint

3. This is a telephonic transmission of scanned documents of texts and images to a telephone number connected to a printer.

  1. Photocopying Machine
  2. Fax Machine
  3. Typewriter
  4. Inkjet Printer

4. The chief financial officer is responsible for the financial matters and financial management of a corporation, she is also known as the _______.

  1. Auditor
  2. Treasurer
  3. Chief Executive Officer
  4. Manager

5. Which department of a company is responsible for cash register operations and payment processing?

  1. Cashier
  2. Billing
  3. Accounting
  4. Budget

6. What is the correct filing arrangement for the following names?

1. Angeles, Mario P.
2. Angeles, Maricel P.
3. Angeles, Marissa P.
4. Angeles, Maria P.

  1. 4,2,1,3
  2. 4,1,2,3
  3. 4,3,2,1
  4. 4,1,3,2

7. All of the following items are found in the Official Receipt form except _____.

  1. Name and address of the buyer
  2. Signature of the recipient
  3. Quantity of the items paid
  4. Credit Card Number of the customer

8. The method of indexing and filing where names are in alphabetized order.

  1. Numeric
  2. Metric
  3. Geographic
  4. Alphabetic

9. Which is the best way to address a correspondence for the President of the Philippines?

  1. His Excellency Ferdinand Marcos Jr.
  2. His Excellency President Ferdinand Marcos Jr.
  3. President Ferdinand Marcos Jr.
  4. President BBM

10. How do you address the Queen of England when you talk about her?

  1. Her Highness the Queen
  2. Her Majesty Queen Elizabeth II
  3. Queen Elizabeth II her Highness
  4. Queen Elizabeth II her Majesty

11. Your boss asked you to send her a soft copy of your latest résumé. An example of a soft copy is:

  1. A print out copy usually in a paper
  2. Original copy written in a paper
  3. A copy saved in a computer and sent through email
  4. A copy from a Xerox machine

12. When a company asked you to submit your latest CV, what does CV stand for?

  1. Curriculum Vitum
  2. Curriculum Virtue
  3. Curriculum Vitae
  4. Curriculum Vital

13. It is the section of Accounting Department in a company that records goods and services that it receives and the payments it owes.

  1. Budget
  2. Payroll
  3. Accounts Payable and Receivable
  4. Inventory

14. Which of the following is not a function of Accounting Department in a big corporation?

  1. Prepare Interim Financial Statements
  2. Inventory Management
  3. Bank Reconciliation
  4. Internal and External Auditing

15. He is the highest ranking executive manager in a corporation and he is the top person in command in an organization.

  1. Chief Financial Executive
  2. Chief Executive Officer
  3. Executive Admin. Officer
  4. Chief Executive Assistant

16. Which of the following is not a responsibility of a clerical worker?

  1. Marketing and promotion for customers
  2. Filing and updating purchase orders
  3. Updating and billing buyer’s account
  4. Answering business emails

17. Arrange the proper filing of the following in alphabetical order:

A. Lieutenant Colonel Mark David
B. Atty. Elen Rodriguez
C. Captain Max Aquino
D. Dr. Juan Castro

  1. CDAB
  2. CDBA
  3. BDCA
  4. BCDA

18. Arrange the proper filing of the following in alphabetical order:

A. Sec. Dinky Soliman
B. Sec. Richard Gordon
C. Sec. Voltaire Gazmin
D. Sec. Armin Luistro

  1. DABC
  2. DACB
  3. CBDA
  4. CBAD

19. How much is the present Value-Added-Tax in the Philippines?

  1. 12% of gross profit
  2. 12% of cost of goods sold
  3. 12% of gross sales
  4. 12% of net income

20. This department of the company is responsible for preparing and updating customers’ accounts:

  1. Purchasing section
  2. Cashier section
  3. Billing Section
  4. Releasing section

21. This is a type of document issued by a seller to a buyer relating to a sale transaction and indicating the products, quantities and prices sold to the buyer.

  1. Check voucher
  2. Purchase order
  3. Delivery receipt
  4. Sales invoice

22. Which of the following is not a usual document used in a sales company?

  1. Form 137
  2. Delivery receipt
  3. Sales invoice
  4. Purchase order

23. One of the responsibilities of a clerical job is answering and tending phone calls. Which is the best way to answer a phone call in a company?

  1. Say “Hello,” and wait for the caller to speak.
  2. Run and get a pen and notebook then pick up the phone.
  3. Answer the phone politely and give your department or company name.
  4. Wait for fellow employees to answer the phone.

24. An example of a hard copy document is:

  1. PDF file letter
  2. Company email message
  3. A business letter saved in USB
  4. Business letter in a paper

25. What does a CC means in an email message?

  1. Copy sent
  2. Copy furnished
  3. Copy cat
  4. Client copy

You can download all the correct answers from this reviewer here:

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93 thoughts on “Civil Service Exam Reviewer Clerical Operations”

  1. Hi Ma’am/Sir,

    Thank you for this reviewer, but let me ask about the filing rules in number 17 & 18, correct me if I’m wrong po, The arrangement of filing rules should be the Last name, First name, Middle Name, Suffix & Title.

    Thank you so much po.

  2. Good day, maraming salamat po sa article na ito, ngunit magtatanong lamang po ko about sa filing rules, di po ba ang nasa rules ay surname, first name middle name, suffix (ei. Jr sr), title(ie. Doctor, attorney), ganyan po kasi ung rules na naaral ko, kay may lyqa, sa YouTube, gusto kulng pong itanong kasi naguluhan po ako dun, at gusto ko pong masure kasi gusto ko po talagang pumasa. Marami pong salamat naway makatanggap po ako ng inyong pag tugon.

  3. Helo mam, pwde po ba mkabili ng reviewer nyo po, mgtatake po aq ds march, alam q malaking tulong un lalo na’t 1st taker po AQ, willing po AQ mgbayad..

    Hoping for your immediate response,..
    Thanks n GODbless po

  4. Hi Ms. Fehl,
    Can I use this reviewer for August 2017 examination?
    Same content po ba ung online reviewer sa e-book na binibili?

  5. Hi po! 🙂 This is my first time reading this because I’m searching for a reviewer for the civil service examination. May possibility po ba na magkaroon ako ng copy ng reviewer? 🙂 thanks po

  6. Hello po!

    I already pay 4.99$ for this reviewer. Please update me for additional tips. I will take the exam this coming March 2017.


  7. Ma’am ask ko lang kung tama ba answer sa 17 and 18 sa clerical operation, kasi nagrereview ako ng alphabetizing yung surname and sinusunod hindi yung title or professional designation. Please need ko right answer. Thank you.

  8. Good day!

    Pwede po ba ako makahingi ng sub pro reviewer government employee po ako, first time ko po kasi magexam kaya wala pa ako idea ng exam,

    Thank you po and more power!

  9. Hai po ate. Pahingi naman po complete reviewer nio po kasi Mag-eexam ako dis october. Salamat po. Sana matulongan nio po ako.

  10. may pdf po ba kayo nito? hehe .. Salamt po ah. sana masendan niyo ako sa email ko ng reviewer, hahaha god bless po and Thank you so much!

  11. hi po mam pwede po bang makahingi ng reviewer po……thannk u po in advance after ko po mareading mga testi monials nila eh bgla ko napaiissip na kailngan ko na tlgang mkapasa please po phingi ng reviewer thank u…..

  12. Good morning po. Pwede po bang pakisend sa email ko yung CS reviewer? Mag tetake po kasi ako ng exam sa Oct 23. Maraming salamat po.

  13. Sir/Madam:

    Good afternoon, I would like ask a permission regarding on this civil service reviewer. I’m gonna take the cs, this help me a lot. Kindly send me the pdf reviewer. Thank you po.

  14. 25. What does a CC means in an email message?

    1. Copy sent
    2. Copy furnished
    3. Copy cat
    4. Client copy

    ang sagot niyo po eh #2. Copy Furnished.
    hindi po ba courtesy copy?

  15. HI GOOD DAY,,




  16. mam fel, naeencourage po aq na dahil po sa mga testmoni pong nakapost dto..yung pinost po ninyo na mga coverage at mga question dto po same lang po ba sa Pdf book na my byad? mam baka po pwde aq makahe po aq ng ibang mapag.rereviewhan na nasa pdf book mam. .if ok lang po… thank u mam and good day.

  17. Hello po pde po rin ba ako humingi ng updated reviewer, . may sched. din po kc ako s October 2015.
    maraming salamat po, ..

  18. sorry po pero nalilito ako sa Q. #18..nagbabasa rin po kasi ako online ng proper filing of names. ung title po na Sec. (secretary), bakit po sa First Name kau nagbase ng filing at hindi sa Last Name? Since pare2pareho ung title nila, ganito po ang lalabas: LASTNAME, FIRSTNAME, TITLE (dapat, sa pagkakaintindi ko po).

    Thank you!

  19. Good day!

    Naka-sched po ng ako ng exam this oct.201`5. Sana pwede po akong makahingi ng updated reviewer. Thanks in advancce ma’am! God B less!

  20. Good day po miss! Bka naman po pwede rin akong makahingi ng reviewer for october exam. Ayaw po kasi akong payagan ipasok sa government dahil wla raw po akong eligibility. Kaya nakapending po ang application ko. Thank you po and god bless! Here is my email po

  21. Good day Maam & Sir,. I am a government employee since 2005 to present, sa toto o lang maam / sir hindi ako a permanent government employee kasi wala akong eligiblity, kasi hindi ako pumasa s civil service exam.
    Almost 5times na jud mam/ sir. Og powde lang po sana sir/ maam paki email sa email add ko ang iyong reviewer sa csc kasi yung lang ang paraan na mapermanent ko sa trabaho. May email ko ay: tnx alot maam/sir.

    from : CYRIL A. CARREON of Dapitan City Zamboanga del Norte Philippines

  22. Hi Good afternoon!
    First of all i am thankful that there is a site for the civil service ,because it will help the people who wanted to take the exam 🙂 by the way my name is jessica kaye a fresh graduate . I am here to request an updated reviewer for professional cs exam 🙂 I really wanted to pass the examination and still i have 5 months for preparation . Maam i badly needed your help because i really dont have enough knowledge about the scope in exam 🙂 please i am begging you .just sent it through my email
    thank you so much 🙂 Godbless you po

  23. pwede po ba makahingi ng complete reviewer s email q po.. i really need to pass the exam for my family.. salamat po..

  24. Correct ko lang po. Yung no. 25. CC stands for Carbon Copy. God bless sating lahat na magtatake ng exam. Kabado! Parang nakakawala ng confidence. 🙁 hehe.

  25. hi ma’am kindly explain to me the details regarding reviewer for 2015 professional civil service and paano yung payment po nito..thank you

  26. Hi Maya m marifel!
    This is my 1st tym to take the CSC exam.. I pray always that I can surely pass…I know u have a big heart to help, ma’am favor naman po pakisend po sa e-mail q ung updated reviewer this 2015.. may 3 q po balak mag take….. pls…. pls….help me po. thank you Godbless pro ma’am..

  27. hi Ma’am I am planning to take the civil service exam this coming May 03, 2015, as i reviewed the comments here and also your answers to their questions, I got confused when some of them are asking where to buy the reviewer and i think this website is already a reviewer. My question is what is the difference between this reviewer and the reviewer they are asking? pls reply. thank you

  28. hi maam gud eve po.ask lang po.ito po ba yung mostly lumalabas sa exam? o ito mismo yung lumalabas sa exam?

    thank you po and godbless!!

  29. Thanks. I learned a lot and I am surprised that after years of not practicing tests like this, I got good scores.
    I will be taking Computerized Exam hopefully by January next year. If I will buy the complete reviewer from you this month or next month, would it be updated?

  30. mam ask lang po. san po ba mag take ng exam kz po ung date ng exam ko sa oct 26 na po. ask lang po 1st tyme ko po kz..

  31. Hi Ms. Marifel, pag nalog in ko na po ba ang paypal account makukuha na ba agad ang pdf file? Hindi na po ba magtake time? Thank you po.

  32. Mam marifel bumili po kmi ng reviewer nyo using ipad sad to say after po download ng 1st pdf file it says download limit exceeded d p po nmin na download ung answer key ngkadouble2 ata gf ko ss bagal ng connection nmin panu po un? We can send our proof of our purchased para po maniwala kau.. please contact us nmn po please 09772183268

  33. mam i was confused in comparing the proper filing from # 16 & 18…what’s the difference? i got answer number 16 but not on 18..all i thought is that always the family name be first to file..hoping for your further explanation mam..God bless!

  34. good day Ma’am! I was confused when i found out that in your answer key CC in an email message means Copy Furnished. What i know is CC stands as Carbon Copy and since Carbon Copy is not among in the choices given. I would be glad if you will explain this so that i may fully understand. Hoping for your response. Thank you.

  35. Good day madam. i will not be able to take the CSE exam next month, filing was cut off, so i’d like to ask if will you be releasing new version of reviewer next CSE exam nxt year or still this e-book compatible reviewer for next year’s CSE exam ? thanks maam

    • Hello. Yes, you can also use this reviewer to the future Civil Service exam as it contains similar coverage. We do updates every year and we add more questions and updates to current events. They will be posted in this website so if you bought the 2014 reviewer, you can still see the additional updates here at 1taker


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